Chris Voss – an American negotiation expert, former FBI hostage negotiator, author of “Never Split the Difference” and founder of The Black Swan Group. His career spans from counterterrorism cases to high-stakes business talks, teaching leaders the power of listening and “tactical empathy”. He is regarded as one of the most influential voices in modern negotiation.
📌 Served over 20 years in the FBI as lead international hostage negotiator. 🌍 Handled crises worldwide – from the Philippines to Haiti. 🎤 Later taught negotiation at Georgetown and USC. 📚 His book became a global bestseller and MBA staple. 💡 Preaches that “No” is often the start, not the end, of dialogue. 👥 Founded The Black Swan Group, a negotiation consulting firm. 🗞️ His methods are featured in Harvard Business Review. 🎬 A frequent guest on podcasts and business conferences. 🦢 His “Black Swan” concept means a hidden factor that changes everything. 😉 Says: “The best negotiators listen more than they talk.” 😄 Jokes that after the FBI, his toughest negotiation is with his teenage son.